It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Once you save the change it can take up to half an hour for BT connect to your. Bolt-ons. Select Quick Setup Wizard. By Sam Loveridge December 13, 2013 5:35 pm GMT. 24 month contract. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. com, reset hub, phoned bt customer services, but nothing works. I have a brand new Smart Hub2 received this month after moving house. Protects all devices (computers, laptops, tablets, iPads, mobile devices. Open a web browser. Next, select the first device that you want to control and choose the days and times for which you want to set limits. 12. Page 5 When you connect a device to your Hub for the first time, your web They’re on the back of your Hub. Hi, I am new to forums but thought I would give it a go as I am now getting desperate for a resolution. The Smart Hub 2 router has improved Wi-Fi performance compared to the original Smart Hub. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. Plug the other end into one of the yellow ports in the back of your broadband hub. You have been temporarily locked out. Once activated, you will then be able to change your filter level to. Click the Settings tab, at which point you’ll be asked to enter your admin password. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. . For BT Access Control to work you need to switch it on. More top tips include: Talking to your child. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. The guarantee only applies when your Smart Hub 2. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. HI Josie. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. How about you try respecting your parent's rules. This will explain why the hub is losing the details you are putting in. TP-Link Deco M9 Plus Whole Home Mesh Wi-Fi with Built-in Smart Home Hub, Up to 4500 sq ft Coverage, Works with Amazon Echo/Alexa, Wi-Fi Booster, Antivirus and Parental Controls, Pack of 2 £159. Use your parental control PIN to control access to programmes with an age rating. 254 in the address bar. BT Employee. Archive Staging. . For example, you can control your children's internet use when you're not about. 27. Check the instructions that came with your router for how to do. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. BT Smart Hub (088138) at great prices. Can you confirm that is your BT Mobile parental controls that you are trying to turn on, or the ones. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. Flexible and affordable sim only deals with no contract. The only solution I can see is unplugging and hiding the BT hub overnight but this is a pain to remember to connect it each morning. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. If you need an engineer installation, we’ll let you know when you order. (13 pages) Switch BT Home Hub Quick Start Manual. Coverage checker. Re: Smart Hub 2 - control wifi access open to abuse. It's usually something we suggest as a last resort after you've restarted your device. All powered by Circle’s award-winning technology, used by hundreds of. There have been a few issues with parental controls not activation due to data mismatch. Use your parental control PIN to control access to programmes with an age rating. Now we are being offered a new router by BT (presumably the latest. I am trying to override a blocked site but BT. Let your kids browse online safely. I've also got a Wi-Fi disc setup. Flexible and affordable sim only deals with no contract. Please would someone post the fix in words as an answer to this. With BT access controls you can manage how your device accesses the internet during certain times of the day. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. . If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. I have restarted the Smart Hub but still does not work. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. These filters will. 2. This is how you restart your Hub. Our network reaches over 99% of the UK, so we've got you covered. ThatÕs why we include BT Parental Controls free with all our broadband packages. Re: Replacing Smart Hub 2 with an Asus router. They're now called Wi-Fi controls. Also bear in mind, if your kids are tech savvy you will never win. 168. DarrenW sorted it out for me. Choose your child’s device below to find step-by-step instructions on setting up parental controls. You can change it at any time. I have discovered that having BT broadband parental controls switched on prevents the NOW TV app from working on my xbox one and PC. I am the account holder. 2. Tab across to profile > Settings. I've tried rebooting the smart hub and trying in a different browser but there's no change. In my conversations with BT Tech, they have said it is showing i do not have Parental Controls switched on and have not been able to tell me what the problem is. Can you confirm that is your BT Mobile parental controls that you are trying to turn on,. From the app, click Your products, scroll down, and select BT Parental controls. To set up parental controls, you should: Log in to My BT. 02. Parental controls wont turn off. Bundle Price: $89. Once activated, you will then be able to change your filter level to. Here are some answers to help you. However, if you don't have one, you can still use Content Controls, but you must make sure you’re using BT DNS settings. It works fine, however whenever I, or more usually a visitor, connects a device to it for the first time (typically wirelessly) the user is unable to browse until they have fought their way past some parental control set-up pages. Set Access control feature enable to ‘yes’. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. 168. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads,. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. EE. I have done so a number of tim. Re: Amazon Firestick stops working with BT parental controls. No Removable password card BT Smart Hub. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Tap Devices in the bottom menu bar. Compatible with Velop Whole Home Wi-Fi System, Parental Controls via Linksys App, Works with Alexa) Click For Price: TP-Link: AX5400:Combating that is one of the best uses of Xbox parental controls. Block websites and apps: This is a way to protect your. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Broadband. (Make sure you’re connected to your home network. Once activated, you will then be able to change your filter level to. . BT Business Smart HubParental Controls not working. Folks, Just joined BT and am disappointed by the Parental Controls. Parental controls wont turn off. It is quite easy to do, log in to your BT account and select your products, the HALO should show up. Money. With a built-in hub to control IoT devices (ZigBee/Bluetooth/WiFi), and. We’ll email or text you when your broadband is ready. Yes, I have considered that. Select Control wi-fi access for your devices to manage your screen time online. BT introduces internet filter for all devices. Smart Parental Control Capabilities. . At the time then the only way to do this was to use a 3rd party router (Billion) and link this to OpenDNS. A site is being blocked incorrectly by BT Parental Controls. The key features of BT Parental Controls: Here are some answers to help you. Includes BT Virus Protect and a BT. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-B User Guide-SI v7 [2]. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. 5. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. BT Sport; Mobile Plusnet Mobile; Sim only deals. Is a moderator able to help wi. Hi welcome to the community and thanks for posting, I'm sorry to see you're parental controls stopped working after you moved home. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. BT also offer the following functionality:Existing customer with a BT Hub. You can set different time limits for different days of the week, so you can make sure they have enough time for school, homework, and other activities. on 11-05-2020 03:27 PM. Follow these easy steps to set up BT Parental Controls to block YouTube:The ideal parental control companion. 0 Ratings. This has been the case for at least 4 weeks. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. Schedule time offline. I have tried changing the parental control settings on my online account and on the BT app but still nothing is blocked. Network IP on Macbook now shown as 192. The Account Holder needs to set up and maintain this service. I have searched the FAQs but the advice does not match t. Any help would be most appreciated. You can change it at any time. TV accepts this on manual, but still fails at gateway (tried 192. You can change it at any time. How do I turn off Smart set up on my BT Hub? Click Save. BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. . The Light level blocks pornography, obscene or. So, it can be hard to keep up. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. ) How to open the Hub Manager. BT Smart Hub 2. Sign into your My BT account online. . Smart Hub BT Mini Hub BT Mini Connector BT TV box Hello What’s in the box Get to know your Smart Hub Front Back. There have been a few issues with parental controls not. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. At this stage, you’ll be asked to enter your admin password. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Connect your new Hub 5 directly to your phone socket using the broadband cable (light grey ends) and filter. They are easily over come and are device specific. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. This will open the Hub Manager. 254 in the address bar – this will open the Hub manager. 99. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. The default PIN is 1234. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. BT Parental Controls help keep your children safe online. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. There are a range of filters to choose from to block content and usage. I receive emails saying they are ac. - record clips and take snapshots of what’s happening when. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. By using Broadband Backup, your BT Mobile parental controls will apply. For example, you can control your children's internet use. BT Parental Controls help keep your children safe online. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. If your device supports WPS, just press the button on your Hub –. Re: BT Hub Blocking Access to a Website. Annual price changes and terms apply. (7 pages) Switch BT smart hub User Manual. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. Hello , Newbie here. For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. The guarantee only applies when your Smart Hub 2. Smart Hub 2's new addition will make parents feel like online gods. . BT BT include parental controls within their broadband package. From reading all the Q’s about this on this forum and the B. Flexible and affordable sim only deals with no contract. Use a pin or paperclip to press and hold the recessed Reset button on the back of your hub for 15 seconds until the hub lights go out. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. Beware DNS setting override BT parental. They remain OFF. Smart Hub 2 - switch on Wi- Fi Controls. Help & supportParental controls and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. This is usually found in your mobile settings. 3. Okay, so in the last few days if i try to access certain site, I get a blue screen telling me I can't because the account holder has enabled a light filter on parental controls. 10-04-2021 3:27 PM. These filters will. It's free for all BT Broadband customers. There are two PINs: one for parental control and one for payments in BT Player. 28. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. I've also got a Wi-Fi disc setup. Alternatively, you may reset your hub using your Hub Manager: Navigate to your BT Business Hub Manager. Business-related Broadband. 00. To find out how to use it, just click on the dropdown for your Hub. 254 in a web browser to open BT Hub Manager. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. Read Recombu Digital’s guide to parental internet controls Parental Controls is a whole-home solution, meaning that filtering is applied at the gateway to the home. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. You can change it at any time. 5. We have gone from no sites being blocked even though the filter level was set at light, to now nearly all sites being blocked as it says we have strict filter level. Seems a shame that the BT Parental Controls settings seem to make no difference. Full product description, technical specifications and customer reviews from BT Business Direct. Press the Xbox home button. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. Re: BT Hub Blocking Access to a Website. g. The Account Holder needs to set up and maintain this service. Good Luck. There are a range of filters to choose from to block. Coverage checker. You can then set up your BT Smart Hub. If you already have BT Broadband and wish to add parental controls to your hub, you can do this online using your My BT account. I recently moved to a new hub (Smart Hub 2) & hoped that might help the situation, but it's still the same, al. Recordings are only available to watch on the TV box on which they were recorded. Are you a business user?We’ll email or text you when your broadband is ready. . As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. BT Sport; Mobile Plusnet Mobile; Sim only deals. 1. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. 10-04-2021 11:58 PM. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. Unfortunately there is no way of setting it up those controls on a Business Hub. I have seen other posts with similar issues and have tried the solutions recommended. Set up the Wireless Accces Point to have the same SSID and password as the SmartHub. 5. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. 4. More about parental controls and payment PIN. Coverage checker. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. Watch the video to get quick tips on how to manage parental controls on BT Broadband. Existing customer with a BT Hub. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. Enter your BT hub admin password. Parental control apps are no use what so ever. The default PIN is 1234. BT Home Hub 4 and. Once activated, you will then be able to change your filter level to. You will either need to wait and see if this is fixed with a software update sometime in the future or you do as was suggested in message 9 most o The premium is £5. You can then set up your BT Smart Hub. Here’s our BT Smart Hub review. The latest firmware for the SmartHub 2 is: v0. 35 BT Smart Controls | Support | Terms and Conditions | @ British Telecom 2023 BT Parental Controls doesn't inspect content returned from a site, it looks at the URL and the category it has been assigned to. screen time online . The. The default PIN is 1234. At this stage, you’ll be asked to enter your admin password. This should tell you the band to which you are connected. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Flexible and affordable sim only deals with no contract. Welcome to BT TV Over the next few pages you’ll find everything you need to get your BT TV Box Pro up and running. . Hi KevinW, The business hub doesn't have any access/parental controls like the BT Homehub does. 6. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Parental control apps are no use what so ever. Enable parental controls. BT Smart Hub Aerial cable (not supplied) HDMI cable 1 (connect to TV) Power supply cable (use power cable provided in box) 3 2A. Bolt-ons. There are two types of controls: BT Broadband and BT Wi-fi use BT Parental controls. Providing your BT Parental Controls are switched on, your filters are on by default 24 hours a day, 365 days a year. ADSL/Copper broadband. Plug the ethernet cable (which comes from the SmartHub 2 LAN port) into a Wireless Access Point like a TPLink wa901n (although ideally one that supports both 2. When I try to access certain websites (e. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. Find ‘Manage your extras’ towards the bottom of the page. There are two kinds of PIN for BT TV. No BT Home Hub 4. As well as the router, BT bundles in a few extras including parental controls, antivirus and at least 100GB of. Our network reaches over 99% of the UK, so we've got you covered. Re: Parental Controls - Time restrictions. 2. Banda. TV Packages. BT Fibre broadband. Deco M9 Plus connects and controls all your smart home devices as a hub, no need for additional hub. 1. 5hrs trying to figure this out. 28. Re: Parental Controls. Select Next. I know you can get various parental control software for most devices but I honestly. This will give you access to the BT Home Hub’s settings screen. We would appreciate it if you could take a couple of. I have tried everything, help pages on BT. We regularly release software upgrades for our Hubs. There are a range of filters to choose from to block content and usage. 1 254, as BT chap suggested). BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. . Please try after 15 minutes. 99 for the year, and adds more sophisticated functionality to both security and parental controls, the latter being quite basic and mainly manual without. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. Our network reaches over 99% of the UK, so we've got you covered. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. Log in to My BT Log in to get the most out of your BT Broadband Now you're online you can log in to My BT and set up your Extras such as: BT Virus Protect - Keep your computer. Enter your admin password. Temporarily turn off parental controls. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. You can also select Settings from your remote control, Home Menu or with voice control. There are many differences between a Smart Router and a Smart Hub. My BT broadband parental control is suddenly broken for more than 1 week now. Find out how to fix any problems you might be having with BT Parental. I’ve since upgraded to a Ubiquiti kit. With BT access controls you can manage how your device accesses the internet during certain times of the day. Message 2 of 8 Re: Parental controls Go to solution @JHill . BT Hub's WPS button - the quickest way to connect to wi-fi > 4) Up-to-date software. 31K subscribers. • Stop smart devices from sending traffic on internet (printers, etc). Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. BT Sport; Mobile Plusnet Mobile; Sim only deals. You can adjust these settings in the mobile section of MyBT. The tool is quick and easy to set up and simple to manage. Go to the WiFi Controls dashboard. 0 Ratings 2 REPLIES 2. Email; Billing. If the MAC address is changed, then there would be no connection. . Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Enter your admin password. It will also keep nearly all parental controls on so kids are safe ish to search. A site is being blocked incorrectly by BT Parental Controls. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. This is interfering with our Windows Server 2019 DHCP. Our network reaches over 99% of the UK, so we've got you covered. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Its driving me up the wall, This is the second Smart Hub I've had and I only joined BT 4 days ago. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be excluded. Keith_Beddoe. RyanJames. Important!With Covid-19 requiring all the schools to be closed, our kids are now doing their schoolwork from home, via the business hub. those boxes highlighted in red used to be IP addresses until about 40 minutes ago. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. I have followed all of the recommended advice from BT and the community forum. Ive had a long couple of weeks. Parental control may not be able to completely block some APPs and web pages. If you are setting up a BT hub for the first time, it's very simple to set up parental controls. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. #1 parental controls for all your kids’ mobile devices. Existing customer with a BT Hub. Select Customise for the Range extender SSID and modify the name. Yes BT Smart Hub 2. It worked for my set up anyway.